05. The software doesn't detect the PackshotCreator R3 turntable
If you launch the software and you can't access to the 360 or 3D mode, your turntable is maybe not detected by the software.
It happens sometimes: the turntable has moved from its original place and is not detected anymore by the raster. You will have to replace it.
Here is the handling:
● Remove the raster cover (the metal cover at the right hand side)
● Check the yellowish rubber part on each roller. See if there’s any damage on them and adjust them
● Use an alcohol solution to clean the rubber on the roller and edge of the glass plate
● Re-install the glass plate. Do not over tighten the hand screw
● Run the calibration software workflow again (How to?)
Here is how to remove and install back the turntable plate :
Note: the raster is very sensitive. You'll have to tighten and untighten 5 or 6 times the screws in order to find the good position.
Related Articles
03. Calibrate my turntable
In order to create great and smooth 360 or 3D animations, your turntable will have to be correctly calibrated. Generally, it is originally calibrated, but maybe you will have to do it by yourself. Here is the handling: ● Click on the main menu on ...29. PackshotCreator Software X Mac OS Monterey
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Monterey (12.0 version). Released on 22.02.2022, you can download your V1.0.16.282 software version by connecting ...31. PackshotCreator Software X Mac OS Ventura
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Ventura (13.0 version). Released on 02.06.2023, you can download your V1.0.18.308 software version by connecting ...19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?
Situation: Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint. Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265 C:\Program ...13. PackshotCreator software crashes out during AutoMask
Problem: · Software is closing out while attempting to process the second shot of AutoMask. Check For: · User might be using a laptop with two video cards, intel and NVIDA or AMD. · Windows 10 reliability report shows hardware ...