PackshotCreator software: my pictures are stretched

04. Why my pictures are stretched ?



If you are shooting from the top of your system, and your pictures are stretched, like on this screenshot, you may have not done a setting on your camera.

Please check the "Auto Rotate" menu and set it on OFF.


If you want to set your camera so it works correctly with the PackshotCreator software, please take a look at this article.

    • Related Articles

    • 13. PackshotCreator software crashes out during AutoMask

      Problem: ·         Software is closing out while attempting to process the second shot of AutoMask. Check For: ·         User might be using a laptop with two video cards, intel and NVIDA or AMD. ·         Windows 10 reliability report shows hardware ...
    • 05. PackshotSpin O3T turntable will not rotate and makes a noise

      Problem: PackshotSpin O3T turntable will not rotate and makes a noise. ​Note:  The noise you hear when the motor is turning but the turntable is not spinning will not hurt the device.   Cause of problem: The turntable was stored incorrectly with a ...
    • 19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?

      Situation:  Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint. Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265  C:\Program ...
    • 10. PackshotCreator software crashes when saving

      Problem:  When customer tries to save files, PackshotCreator software freezes and shuts down.   Situation:  Windows (and most likely Mac) have a maximum path length of 260 characters. if the customer is saving out an animation inside a folder inside ...
    • 29. PackshotCreator Software X Mac OS Monterey

      Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Monterey (12.0 version). Released on 22.02.2022, you can download your V1.0.16.282 software version by connecting ...