Software Issues
31. PackshotCreator Software X Mac OS Ventura
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Ventura (13.0 version). Released on 02.06.2023, you can download your V1.0.18.308 software version by connecting ...
30. AutoMask profiles are deleted after updating to version 15.265
Problem: You installed the PackshotCreator software version 15.265. During the installation, the software asked you if you would like to keep your existing profiles and you clicked on "Yes". After the installation was done, you launched the new ...
29. PackshotCreator Software X Mac OS Monterey
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Monterey (12.0 version). Released on 22.02.2022, you can download your V1.0.16.282 software version by connecting ...
28. Login Issue: “No Internet Connection or Login Credentials”
Problem You try to login onto your PackshotCreator software (version V1.0.14.257 or below) and get the following error message, while connected to the internet and not having any IT or network blocks: Solution For Mac OS devices 1. Click on the ...
27. PackshotCreator Software X Windows 11
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Windows 11. Released on 23.04.2021, you can download your V1.0.16.282 software version by connecting to your ...
26. Color changes during file export on Mac computer
Problem: You are using the PackshotCreator software on a Mac computer and when you export a photo, you see a difference between the picture from the software and the picture exported. Cause: Mac computers have specific settings that can change the ...
25. Failure to Launch – Cannot Detect PackshotCreator Device
Problem: You try to run the PackshotCreator program on a Mac OS High Sierra, Mojave, or Catalina computer and get athe following message “A PackshotCreator device must be connected and turned On in order to launch the software.(1).” You are then ...
24. PackshotCreator and Mac OS Big Sur
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Mac Big Sur (11.0 version). Released on 23.04.2021, you can download your V1.0.14.238 software version by ...
22. Cropping issue while shooting with AutoMask
Problem: You need to shoot your product on AutoMask mode with a specific crop frame ratio (for example 1:1 square). After setting up the crop, parts of your machine can be seen inside the crop frame. Then, when trying to adjust the AutoMask mask, the ...
21. The mannequin support exceeds the crop frame while using the AutoMask feature
Problem: You are using the AutoMask feature to photograph your products on a mannequin, however, its support exceeds the orange crop frame and the AutoMask doesn't work properly.. Solution: You must use the "Frame selection" feature under the ...
20. Problems saving RAW files
Problem: RAW files not being saved. Red exclamation point in a circle appears behind the attempted save. Solution: The camera is only taking JPG images which cannot be saved as RAW files. To solve this issue, set the camera to capture RAW + JPG ...
19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?
Situation: Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint. Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265 C:\Program ...
18. Mac OS Catalina X Canon X PackshotCreator
Published on 20.01.20 Dear PackshotCreator Users, On December 12th 2019, Canon announced that “With the release of macOS 10.15.2 (Catalina) we have confirmed a USB connection issue with the EDSDK in which the EDSDK is unable to detect a connected ...
17. PackshotCreator software error message - card is full when trying to record a video
Problem: Error Message saying that card is full when trying to record a video with PackshotCreator software. Possible Solutions: Card format – Is the card formatted to the camera they are using? Try using the camera to format the card. This way its ...
16. When shooting on Hyperfocus mode, one or more images are randomly overexposed
Problem: We have seen this on both, old and latest version of PackshotCreator software. You will mostly see it when Hyperfocus mode. Essentially one or more images are randomly overexposed. We have also seen this occur randomly when taking still ...
15. Cropping while on Hyperfocus mode - cut off image
Problem: The crop markers were set correctly and did not touch the image, but after shooting on Hyperfocus mode, the final picture was cut off. See below: Solution: The Hyperfocus changes the focal length of the lens, so the object gets slightly ...
14. Focus Rectangle does not appear
Problem: Cannot Zoom in the Preview – zoom contents of the focus ring – the Focus Rectangle does not appear. (Customer is using a 5D mark III with a 24-70mm lens) on Windows 10). Cause of problem: Wrong Camera Setting. The camera defaults to the ...
13. PackshotCreator software crashes out during AutoMask
Problem: · Software is closing out while attempting to process the second shot of AutoMask. Check For: · User might be using a laptop with two video cards, intel and NVIDA or AMD. · Windows 10 reliability report shows hardware ...
12. Mac High Sierra - Serial number already in use
Situation: You upgrade your Mac computer to High Sierra from Yosemite or El Capitan. You launche the PackshotCreator software, take a picture and get a message that says “the software license or serial number was already in use by another user." This ...
11. Saving to Dropbox issue
If the user saves their workspace in their Dropbox folder, it will cause issues. Change workspace to local drive on the computer. Note: If the user is saving out a GIF animation to a Dropbox folder, they will need to pause the auto update folder in ...
10. PackshotCreator software crashes when saving
Problem: When customer tries to save files, PackshotCreator software freezes and shuts down. Situation: Windows (and most likely Mac) have a maximum path length of 260 characters. if the customer is saving out an animation inside a folder inside ...
09. "Camera not found"
Problem: Customer's camera was not found. In this case the customer was using a Canon T6i (Canon 750D). The camera’s Wi-Fi feature was turned On, which turned Off all communication with the computer by USB to the camera. Therefore, when the camera ...
08. Camera Initial Fail (193, 193)
Problem: Camera Initial Fail (193,193) when lauching PackshoCreator software. The error (193, 193) = 0x0C1L which is straight from the Canon utility / Canon Software Development Kit. It means the camera you are trying to work with was ...
07. Exporting animations with the old HTML5 strucure
In February 2018, PackshotCreator released a totally new software version. Beyond multiple new features, PackshotCreator improved and reinforced his algorithms for a better user experience. During this upgrade, HTML5 structures have been ...
06. The LiveView feature doesn't work - Canon and Nikon
The LiveView feature provides to the user the possibility to preview the changes on his workspace when he's setting lights intensity or camera settings. If this feature doesn't work, don't worry! It means that you didn't set the Exposure Simulation ...
05. The software doesn't detect the PackshotCreator R3 turntable
This article is only for the PackshotCreator R3 systems. If you launch the software and you can't access to the 360 or 3D mode, your turntable is maybe not detected by the software. It happens sometimes: the turntable has moved from its original ...
04. Why my pictures are stretched ?
If you are shooting from the top of your system, and your pictures are stretched, like on this screenshot, you may have not done a setting on your camera. Please check the "Auto Rotate" menu and set it on OFF. If you want to set your camera so it ...
03. PackshotCreator and Mac OSX Mojave
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Mac Mojave 10.14. Released on 21.12.18, you can download your V1.0.10.100 software version by connecting to your ...
02. I can't see the preview
You are on your interface and you can't see your preview ? There are two solutions : ● The battery of your camera is almost empty : it doesn't give enough power to the camera to acquire pictures. We recommand you, for a better experience with your ...
01. I don't succeed to install my PackshotCreator software on my Mac
Warning : Before installing your PackshotCreator software, you have to be sure that you have made the good presets for a perfect installation. You will find HERE the prerequisites for your hardware and software. Please, make also sure you've been ...