Problem: If you are working with the PackshotMacro RE or PackshotMacro DIS, you may have some issues when shooting with Hyperfocus. Some parts of your product are blurry and sometimes the stacking is not perfect. Solution: It seems that you are ...
If something gets sucked into the vacuum system used by PackshotMacro DL, DIS or X2, you should remove the item as it will affect short-term suction performance and long-term pump life. As expected, the pump in the system has a filter. HOWEVER... If ...
Problem: PackshotSpin O3T turntable will not rotate and makes a noise. Note: The noise you hear when the motor is turning but the turntable is not spinning will not hurt the device. Cause of problem: The turntable was stored incorrectly with a ...
Problem: We have been using our Repeatable Views Stand and now the ‘block’ holding the camera onto the vertical arm slips down the vertical arm automatically. It should be holding the camera in place. Cause of problem: The pad inside the ‘block’ is ...
Problem / Situation: · For a 360° capture with 8 images: PackshotSpin turntable took one picture then continually spun. Customer had to force quit the software. Later, the camera took 8 pictures, but the turntable never moved. (Customer was ...
Problem: Cameras Visible by USB but cannot be detected by shutter release cables When running the camera detection step in the PackshotCreator software to determine the location of each camera on the arm and the result is: 1. No cameras make a ...
Problem: Failure to launch – Cannot detect PackshotCreator device If the customer is using a Mac that uses High Sierra and they are unable to get into the PackshotCreator program because when they try to run the software they get a message that ...
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Monterey (12.0 version). Released on 22.02.2022, you can download your V1.0.16.282 software version by connecting ...
Problem: Error Code oXDA000241(11) and oXDA000192 (4) When using V1063 on Windows 7, users who create annotations on their image and then click on “Save As” (Advanced Mode), get the following errors: oXDA000241 (11) and oXDA000192 (4) Solution: ...
Problem: Failure to launch – Cannot detect PackshotCreator device If the customer is using a Mac that uses High Sierra and they are unable to get into the PackshotCreator program because when they try to run the software they get a message that ...
Published on 20.01.20 Dear PackshotCreator Users, On December 12th 2019, Canon announced that “With the release of macOS 10.15.2 (Catalina) we have confirmed a USB connection issue with the EDSDK in which the EDSDK is unable to detect a connected ...
This error message is related to a lack of USB signal. This error comes from the Windows API indicating that the USB was disconnected or can’t receive data from USB. We recommend you to use : - a shorter USB cable - an autopowered USB extension ...