Error Codes
Runtime Error R6025
Problem: This Runtime Error R6025 – pure virtual function call appears on the users screen. It has happened to two customers so far, the first was shooting 72 JPG + RAW images. The second was shooting many 3D images on a high-resolution camera. Cause ...
0x984478
Solution: Reseat the glass turntable. It has lost contact with the raster.
Device Error: 0x00030008
Problem: Customer reported that while shooting they received the following error: Reason: This error means the computer lost connection to the device. It is a USB signal issue. The communication signal is not strong enough and has never reached ...
0x97FA
If this error message appears, your software has detected a bad connection between your computer and your turntable. We recommand you to : - Connect the turntable to another USB port - Use the original cables - Do not use USB HUB ...
0xFA9810F1
If this error message appears, and if you’re working on Windows 10, please reinstall your software. If this message persists, please get in touch with our esupport team with thoses informations : ● your company’s name ● the serial number of your ...
19661100030003
If this error appears, and if you are working on Windows 8, it means that your operating system isn’t compatible with the control board of your PackshotCreator. We recommand you to progress to Windows 10.
070-0002 (129) / 070-0004 (163) (164)
If you receive this error message, the camera has somehow lost connection with the software / computer. We recommand you to : - Reset camera to default settings (how to ?) - Check all USB connections - Check if you have all your admin rights ...
070 (Canon)
« A problem with the pictures has been detected » If this error message appears, it may be due to the PTP* (Picture Transfer Protocol). He may not execute properly because of the USB connection. *PTP : protocol that transfer directly your pictures ...
19661700030009
This error code is for PackshotCreator R3M360, R3L360 et R3L360T. When you launch your software, you have to calibrate your turning table after installation in order to check if it’s properly connected to the rotation dispositives. If this error ...
Error Code 0XDA000241 (11) and 0XDA000192 (4)
Problem: Error Code oXDA000241(11) and oXDA000192 (4) When using V1063 on Windows 7, users who create annotations on their image and then click on “Save As” (Advanced Mode), get the following errors: oXDA000241 (11) and oXDA000192 (4) Solution: ...
040 (Canon EOS)
When this error code appears, a defective inner tension from the camera is detected. This may be due to a damaged fuse or a problem in a part of the DcDc card. We recomand you to : - Switch of and switch on your camera. - Take a photo ...
0xDDBA006
This error code means that the software can’t read the serial number. We recommand you to check your admin permission before launching the PackshotCreator software, and then confirm all the access for devices via USB. How to ? The answer is here !
30003 / 30004
This error message is related to a lack of USB signal. This error comes from the Windows API indicating that the USB was disconnected or can’t receive data from USB. We recommend you to use : - a shorter USB cable - an autopowered USB extension ...