Something got sucked into the PackshotMacro DL, PackshotMacro DIS or PackshotMacro X2

06. Something got sucked into the PackshotMacro DL, PackshotMacro DIS or PackshotMacro X2 – Where did it go?

If something gets sucked into the vacuum system used by PackshotMacro DL, DIS or X2, you should remove the item as it will affect short-term suction performance and long-term pump life.


As expected, the pump in the system has a filter. HOWEVER... If it’s a PackshotMacro DL, DIS or X2, most likely, the item will not make to the pump. Due to the tube's diameter, the item will probably be found just before the elbow piece as the picture below illustrates:

 


 


Solution:

To access this area and remove the sucked item:

      1. Open the front of the unit by unscrewing the 4 hand screws.

      2. Look inside and you will see the connections.

      3. Unscrew the 90 degree elbow. Most likely, the item sucked will be on top of the elbow. 


Note: If the item is not there, or if you have a PackshotMacro X2, check the pump directly. Due to gravity – if it got by the elbow, it will most likely be in the pump filter. 

If it’s not in in front of the elbow or in the pump filter, then you will need to go back and check the rest of the tubing. Possibly having to unscrew the other parts shown in the diagram.

 

To check the pump:


      1. Remove the pump from the muffler box.

      2. Locate the rubber cap and remove the screw.
      3. Lift the cap and the sponge.
      4. Check the sponge and pocket indicated below.



    • Related Articles

    • 21. When shooting on Hyperfocus mode with PackshotMacro RE and PackshotMacro DIS, some parts of the product are blurry

      Problem: If you are working with the PackshotMacro RE or PackshotMacro DIS, you may have some issues when shooting with Hyperfocus. Some parts of your product are blurry and sometimes the stacking is not perfect.     Solution: It seems that you are ...

    • 01. Mac cannot find PackshotCreator hardware device

      Problem:   Failure to launch – Cannot detect PackshotCreator device If the customer is using a Mac that uses High Sierra and they are unable to get into the PackshotCreator program because when they try to run the software they get a message that ...

    • 03. Driver issue - Update EXAR Driver

      Problem / Situation: ·         For a 360° capture with 8 images: PackshotSpin turntable took one picture then continually spun. Customer had to force quit the software. Later, the camera took 8 pictures, but the turntable never moved. (Customer was ...

    • 18. Mac OS Catalina X Canon X PackshotCreator

      Published on 20.01.20 Dear PackshotCreator Users,  On December 12th 2019, Canon announced that “With the release of macOS 10.15.2 (Catalina) we have confirmed a USB connection issue with the EDSDK in which the EDSDK is unable to detect a connected ...

    • 04. Repeatable Views Stand head slides down the arm

      Problem: We have been using our Repeatable Views Stand and now the ‘block’ holding the camera onto the vertical arm slips down the vertical arm automatically. It should be holding the camera in place. Cause of problem:  The pad inside the ‘block’ is ...