10. PackshotCreator software crashes when saving

10. PackshotCreator software crashes when saving


When customer tries to save files, PackshotCreator software freezes and shuts down.



Windows (and most likely Mac) have a maximum path length of 260 characters. if the customer is saving out an animation inside a folder inside a folder inside a folder inside a folder... our software will crash with no warning. 

C:\Users\grant\Desktop\GrantsBike2_orig_\new folder\ new folder\ new folder\ new folder\ new folder\filename.jpg


Path length is too long. Use a saving location that has shorter path.


    • Related Articles

    • 20. Problems saving RAW files

      Problem:  RAW files not being saved. Red exclamation point in a circle appears behind the attempted save.  Solution:  The camera is only taking JPG images which cannot be saved as RAW files. To solve this issue, set the camera to capture RAW + JPG ...
    • 11. Saving to Dropbox issue

      If the user saves their workspace in their Dropbox folder, it will cause issues. Change workspace to local drive on the computer. Note:  If the user is saving out a GIF animation to a Dropbox folder, they will need to pause the auto update folder in ...
    • 13. PackshotCreator software crashes out during AutoMask

      Problem: ·         Software is closing out while attempting to process the second shot of AutoMask. Check For: ·         User might be using a laptop with two video cards, intel and NVIDA or AMD. ·         Windows 10 reliability report shows hardware ...
    • 29. PackshotCreator Software X Mac OS Monterey

      Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Monterey (12.0 version). Released on 22.02.2022, you can download your V1.0.16.282 software version by connecting ...
    • 19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?

      Situation:  Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint. Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265  C:\Program ...