20. Problems saving RAW files
RAW files not being saved. Red exclamation point in a circle appears behind the
The camera is only taking JPG images which
cannot be saved as RAW files.
To solve this issue, set the camera to
capture RAW + JPG images. In the PackshotCreator software, go to Options, select Hardware,
select Cameras then set ‘Quality’ to ‘RAW + Large Fine Jpeg’.
The camera will now take RAW images (and
JPG) that can be saved.
10. PackshotCreator software crashes when saving
Problem: When customer tries to save files, PackshotCreator software freezes and shuts down. Situation: Windows (and most likely Mac) have a maximum path length of 260 characters. if the customer is saving out an animation inside a folder inside ...
11. Saving to Dropbox issue
If the user saves their workspace in their Dropbox folder, it will cause issues. Change workspace to local drive on the computer. Note: If the user is saving out a GIF animation to a Dropbox folder, they will need to pause the auto update folder in ...
00. Saving formats
Many options are available to save your productions. They are different according to how you're going to use your pictures after exportation. ● JPEG (Joint Photographic Experts Group) : This format is the most frequently used. Photos are a little ...
19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?
Situation: Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint. Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265 C:\Program ...
15. New PackshotCreator software installer in Mac OS
This is a guide to help customers through the new installation process for the PackshoCreator software V15 and beyond. 1- Installing for new users After registering and downloading the Mac OS compatible version of PackshotCreator software from ...