Repeatable Views Stand head slides down the arm

04. Repeatable Views Stand head slides down the arm

We have been using our Repeatable Views Stand and now the ‘block’ holding the camera onto the vertical arm slips down the vertical arm automatically. It should be holding the camera in place.

Cause of problem: 
The pad inside the ‘block’ is dirty


Remove the ‘block’ from the vertical arm and clean the pads on the inside with Alcohol.

To remove the block, unscrew the two hand screws holding the vertical arm to the rest of the Repeatable Views Stand assembly.


Take off the top plastic piece.  with a towel that does not leave dust behind.


Slide the block up and off the vertical arm

Get some alcohol and a towel or rag that does not leave particles behind (do not use a tissue or a paper towel). Put the alcohol on the rag and clean the two rubber pads inside the block.  


While its drying, use a wet paper towel to clean the channels (left and right) on the vertical arm – from to top bottom.

Put the block back on the vertical arm. Replace the top piece and reconnect the vertical arm back to the assembly.

    • Related Articles

    • 03. Driver issue - Update EXAR Driver

      Problem / Situation: ·         For a 360° capture with 8 images: PackshotSpin turntable took one picture then continually spun. Customer had to force quit the software. Later, the camera took 8 pictures, but the turntable never moved. (Customer was ...
    • 01. Mac cannot find PackshotCreator hardware device

      Problem:   Failure to launch – Cannot detect PackshotCreator device If the customer is using a Mac that uses High Sierra and they are unable to get into the PackshotCreator program because when they try to run the software they get a message that ...
    • 06. Something got sucked into the PackshotMacro DL, PackshotMacro DIS or PackshotMacro X2 – Where did it go?

      If something gets sucked into the vacuum system used by PackshotMacro DL, DIS or X2, you should remove the item as it will affect short-term suction performance and long-term pump life. As expected, the pump in the system has a filter. HOWEVER... If ...
    • 22. Cropping issue while shooting with AutoMask

      Problem: You need to shoot your product on AutoMask mode with a specific crop frame ratio (for example 1:1 square). After setting up the crop, parts of your machine can be seen inside the crop frame. Then, when trying to adjust the AutoMask mask, the ...
    • 00. Custom defined feature

      This tool configures and synchronizes the camera triggering and the turntable rotation. For example, if you need to realize 4 views of a product (front, profile, 3/4 and top), you can preconfigure this views with this tool.  Inside the 360 menu, ...