19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?
Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint.
Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265
- Have the customer mark the file as ‘safe’ in the anti-virus software.
10. Antivirus and firewall configuration
PackshotCreator software need an unrestraint access to internet connexion in order to start and work correctly. Some companies are equipped with firewall and antivirus in order to protect their network and their data. But unfortunately, they forbid ...
03. Driver issue - Update EXAR Driver
Problem / Situation: · For a 360° capture with 8 images: PackshotSpin turntable took one picture then continually spun. Customer had to force quit the software. Later, the camera took 8 pictures, but the turntable never moved. (Customer was ...
29. PackshotCreator Software X Mac OS Monterey
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Monterey (12.0 version). Released on 22.02.2022, you can download your V18.104.22.1682 software version by connecting ...
31. PackshotCreator Software X Mac OS Ventura
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Ventura (13.0 version). Released on 02.06.2023, you can download your V22.214.171.1248 software version by connecting ...
13. PackshotCreator software crashes out during AutoMask
Problem: · Software is closing out while attempting to process the second shot of AutoMask. Check For: · User might be using a laptop with two video cards, intel and NVIDA or AMD. · Windows 10 reliability report shows hardware ...