19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?
Situation:
Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint.
C:\Program Files\Ortery\Capture\data\HTMLAnimationV1\HTML5\lib\HTML5Viewer.js
Solution:
It’s a misjudgment by the anti-virus software. PackshotCreator software has some parts of our javascript (js) code that are compressed and encoded so they cannot be copied. Because these program files are encoded, some anti-virus software programs will consider them as ‘unfriendly’ files.
Possible solution:
- Have the customer mark the file as ‘safe’ in the anti-virus software.
Related Articles
10. Antivirus and firewall configuration
PackshotCreator software need an unrestraint access to internet connexion in order to start and work correctly. Some companies are equipped with firewall and antivirus in order to protect their network and their data. But unfortunately, they forbid ...
03. Driver issue - Update EXAR Driver
Problem / Situation: · For a 360° capture with 8 images: PackshotSpin turntable took one picture then continually spun. Customer had to force quit the software. Later, the camera took 8 pictures, but the turntable never moved. (Customer was ...
29. PackshotCreator Software X Mac OS Monterey
Dear PackshotCreator Users, We are glad to announce the full compatibility between PackshotCreator software and the new operating system Monterey (12.0 version). Released on 22.02.2022, you can download your V1.0.16.282 software version by connecting ...
13. PackshotCreator software crashes out during AutoMask
Problem: · Software is closing out while attempting to process the second shot of AutoMask. Check For: · User might be using a laptop with two video cards, intel and NVIDA or AMD. · Windows 10 reliability report shows hardware ...
22. Cropping issue while shooting with AutoMask
Problem: You need to shoot your product on AutoMask mode with a specific crop frame ratio (for example 1:1 square). After setting up the crop, parts of your machine can be seen inside the crop frame. Then, when trying to adjust the AutoMask mask, the ...