14. Focus Rectangle does not appear
Cannot Zoom in the Preview – zoom
contents of the focus ring – the Focus Rectangle does not appear. (Customer is using a 5D mark III with a
24-70mm lens) on Windows 10).
Cause of problem:
Wrong Camera Setting. The camera defaults to the wrong focus setting "L + Tracking" and this will cause the focus ring / rectangle not to appear on the PackshotCreator software and make the zoom feature invalid.
Please change the AF method from the camera menu manually.
Note: On certain Canon cameras we have to set the AF Method manually and sometimes
the place to set this feature can be hard to find in
the camera menu system. (AF method) is
the same on all Canon cameras, but the selections inside AF method can be
different. Also, this setting may be hidden when the
camera is on Shooting Mode. So you may have to put the camera into
Video Mode, then you can see and change the required setting.
Here is an example for the 5D
First change the camera to Video Mode. Then look for AF Method. Then
choose: Live 1-point AF
For most other cameras you
can find AF Method in the Shooting Mode and change the AF Method to “FlexiZone –
05. Camera settings
In order to make your camera working in perfect harmony with you software, you will have to do some settings that will never change. For All Canon DSLR Cameras, set: 1. "Auto power off" to Off or Disable 2. "Auto rotate" to Off or Disable 3. Move ...
09. "Camera not found"
Problem: Customer's camera was not found. In this case the customer was using a Canon T6i (Canon 750D). The camera’s Wi-Fi feature was turned On, which turned Off all communication with the computer by USB to the camera. Therefore, when the camera ...
08. Camera Initial Fail (193, 193)
Problem: Camera Initial Fail (193,193) when lauching PackshoCreator software. The error (193, 193) = 0x0C1L which is straight from the Canon utility / Canon Software Development Kit. It means the camera you are trying to work with was ...
Hyperfocus is a function realizing many photos of your products, shifting the focus. It put all the photos together and you get a photo completely sharp. PackshotCreator software offers two different ways to realize Hyperfocus. ● Single-point ...
15. New PackshotCreator software installer in Mac OS
This is a guide to help customers through the new installation process for the PackshoCreator software V15 and beyond. 1- Installing for new users After registering and downloading the Mac OS compatible version of PackshotCreator software from ...