You try to run the PackshotCreator program on a Mac OS High Sierra, Mojave, or Catalina computer and get athe following message “A PackshotCreator device must be connected and
turned On in order to launch the software.(1).” You are then unable to get into
This is most likely the EXAR and PROLIFIC drivers needed to control
the PackshotCreator hardware are not
being recognized by the Mac OS.
Sierra 10.13.01 and 10.13.02 did not give the user any ability to accept 3rd
party drivers – users had to upgrade to 10.13.3 and 10.13.4.
Sierra 10.13.3, 10.13.4, 10.13.5 and 10.13.6 work fine after the drivers are “Allowed”
10.13.6 – Apple is trying to make it easier to solve this issue – the give more
pop ups to guide the user to the Security and Privacy page where the drivers
can be “Allowed” or in their new language software can be accepted from
note: Catalina 10.15.2 has issues with the Canon SDK and it is recommended to
not use the PackshotCreator software
on this version of the OS
Mojave, and Catalina limits the use of 3rd party drivers…
Yosemite, El Capitan, Sierra
Since the software has already been running and the user got the error:
Step 1. Close the PackshotCreator software.
Unplug the PackshotCreator
hardware. (Specifically unplug the USB leading to the Mac computer)
Check “About this MAC” by clicking the apple icon in the upper left hand
corner and make sure the Mac is running High Sierra 10.13.3 or higher
(excluding Catalina 10.15.2). If not, upgrade the OS.
Step 4. Locate the “.dmg” with the PackshotCreator installer and uninstaller.
Please note: the user may have to re-download the file as the MAC security
prompts users to delete the “.dmg” file after installation.
Step 5. Once the file is located, open the
“Security and Privacy” menu by clicking on the Apple Icon in the upper
left-hand corner and selecting “System Preferences”. Check that the lock icon
in the bottom left corner of the “Security and Privacy” menu is unlocked as
this will hasten the installation process.
Step 6. Open the “.dmg” file by double clicking on it. Immediately, a warning will appear saying “’PackshotCreator_V1.0.XX.XXX.dmg’ cannot be opened because it is from an unidentified developer.” Click okay and check the “Security and Privacy” menu. There will be a line of text asking about a third party trying to run software that appears below the selections for “Allow apps downloaded from:”. Click allow and return to the “.dmg” file.
Step 7. Launch the Uninstaller and keep the “Security and Privacy” menu open during the uninstallation process. The wizard will prompt a restart at the end of the uninstall so make sure any other files or programs are saved and prepared for the restart.
Step 8. Launch the Installer from the “.dmg” file again and check the Security and Privacy tab for any allowances.
Step 9. After the Installation is complete, power down and restart the PackshotCreator device.
Step 10. Plug in the PackshotCreator device and check the Security and Privacy menu. Please note, if this MAC has not run the PackshotCreator software before, you will have to allow 2 drivers: Prolific and Exar, for the software to recognize the device.
Note: If the user misses the ability to “Allow” the drivers the first time, then they have to re-install, then “Allow” the drivers on the Security and Privacy screen.