If this error message appears, and if you’re working on
Windows 10, please reinstall your software.
If this message persists, please get in touch with our
esupport team with thoses informations :
● your company’s name
● the serial number of your solution
● the date of purchase of your
● your operating system (which OS
are you using)
● your software version
● your camera’s model
04. Magento 2
PackshotCreator - OrteryCapture Step 1. Install the extension Open Magento root directory, and create app/code/ directory. Then unarchive module .zip file. Open “Terminal”, and go to Magento root directory. Input “php -f bin/magento module:enable -c ...
02. Compatible cameras
Compatible Cameras List for PackshotCreator Products Please note that if your PackshotCreator software version is prior to the commercial release of your camera, it won't be compatible with your software. Please also note that the following list ...
08. Camera Initial Fail (193, 193)
Problem: Camera Initial Fail (193,193) when lauching PackshoCreator software. The error (193, 193) = 0x0C1L which is straight from the Canon utility / Canon Software Development Kit. It means the camera you are trying to work with was ...
09. "Camera not found"
Problem: Customer's camera was not found. In this case the customer was using a Canon T6i (Canon 750D). The camera’s Wi-Fi feature was turned On, which turned Off all communication with the computer by USB to the camera. Therefore, when the camera ...
14. Focus Rectangle does not appear
Problem: Cannot Zoom in the Preview – zoom contents of the focus ring – the Focus Rectangle does not appear. (Customer is using a 5D mark III with a 24-70mm lens) on Windows 10). Cause of problem: Wrong Camera Setting. The camera defaults to the ...