11. Saving to Dropbox issue
If the user saves their workspace in their
Dropbox folder, it will cause issues. Change workspace to local drive on the
If the user is saving out a GIF animation to a Dropbox folder, they will
need to pause the auto update folder in their Dropbox settings. How our software stitches GIF it saves a temp
compiling file. Dropbox will see this file and interrupt
the stitching process, after only stitching 3 or 4 images together for the
final output. Have them pause Dropbox
auto update folder, or save outside dropbox.
10. PackshotCreator software crashes when saving
Problem: When customer tries to save files, PackshotCreator software freezes and shuts down. Situation: Windows (and most likely Mac) have a maximum path length of 260 characters. if the customer is saving out an animation inside a folder inside ...
03. Driver issue - Update EXAR Driver
Problem / Situation: · For a 360° capture with 8 images: PackshotSpin turntable took one picture then continually spun. Customer had to force quit the software. Later, the camera took 8 pictures, but the turntable never moved. (Customer was ...
19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?
Situation: Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint. Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265 C:\Program ...
22. Cropping issue while shooting with AutoMask
Problem: You need to shoot your product on AutoMask mode with a specific crop frame ratio (for example 1:1 square). After setting up the crop, parts of your machine can be seen inside the crop frame. Then, when trying to adjust the AutoMask mask, the ...
13. PackshotCreator software crashes out during AutoMask
Problem: · Software is closing out while attempting to process the second shot of AutoMask. Check For: · User might be using a laptop with two video cards, intel and NVIDA or AMD. · Windows 10 reliability report shows hardware ...