02. PackshotSphere X5 does not detect cameras
Cameras Visible by
USB but cannot be detected by shutter release cables
When running the
camera detection step in the PackshotCreator
software to determine the location of each camera on the arm and the result is:
cameras make a sound, AND2.
cameras are detected, but all cameras are shown as ‘Connected’ by USB
Check the settings
on your PC Board. In order for the PC
board to work properly the settings on the blue component on the board need to
be set to the Off position – like the picture below. If any are set to the On postion, the board
will not function proplery. In other
words, none of the cameras will fire when the shutter release asks them
02. Compatible cameras
Compatible Cameras List for PackshotCreator Products Please note that if your PackshotCreator software version is prior to the commercial release of your camera, it won't be compatible with your software. Please also note that the following list ...
05. Camera settings
In order to make your camera working in perfect harmony with you software, you will have to do some settings that will never change. For All Canon DSLR Cameras, set: 1. "Auto power off" to Off or Disable 2. "Auto rotate" to Off or Disable 3. Move ...
08. Camera Initial Fail (193, 193)
Problem: Camera Initial Fail (193,193) when lauching PackshoCreator software. The error (193, 193) = 0x0C1L which is straight from the Canon utility / Canon Software Development Kit. It means the camera you are trying to work with was ...
19. Why do some antivirus software detect parts of PackshotCreator software as a trojan downloader / virus?
Situation: Yesterday a customer reported that they got a notice from their security software ‘Comodo’ regarding a trojan detection on the endpoint. Below file was detected as trojware.js.trojandownloader.agent.tdk@488561265 C:\Program ...
09. "Camera not found"
Problem: Customer's camera was not found. In this case the customer was using a Canon T6i (Canon 750D). The camera’s Wi-Fi feature was turned On, which turned Off all communication with the computer by USB to the camera. Therefore, when the camera ...