Canon announces a camera detection issue with new OS Catalina

18. Mac OS Catalina X Canon X PackshotCreator

canon camera detection issue with catalina
Published on 20.01.20
Dear PackshotCreator Users

On December 12th 2019, Canon announced that “With the release of macOS 10.15.2 (Catalina) we have confirmed a USB connection
issue with the EDSDK in which the EDSDK is unable to detect a connected Canon camera.” Canon has given no time frame
on when a fix will be available, but has stated that they are working to fix.

In the PackshotCreator software, it will causes a "Camera initial fail (193.193)"

So, we recommend you to not download and install Catalina until it is specified on your user plateform.

Thank you for your comprehension.

Your PackshotCreator Team.

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