Camera Initial Fail (193,193) when lauching PackshoCreator software.
The error (193, 193) = 0x0C1L which
is straight from the Canon utility / Canon Software Development Kit. It means
the camera you are trying to work with was “Disconnected” and thus unable to be
This is not a PackshotCreator issue. This is a connection issue and an issue between the
computer and the way Canon manages connected cameras. In the best-case scenario, unplug the USB, wait
a second and plug it back in. Look for the computer to recognize that a new USB
device is connected.
A second fix scenario would be to recycle
both the USB and power to each camera. Unplug the USB connection, turn the camera
Off, turn it On then replug the USB. Look for the computer to recognize a new
USB connection and relaunch the PackshotCreator
Another fix scenario would be, since the
camera became disconnected while the software was using it, the software was
waiting for a response from the camera, but it did not respond, which may have
caused the PackshotCreator software
to hang. In this case, exit the PackshotCreator
software (which may require End Task) or even a reboot. If it requires a re-boot, before rebooting,
disconnect USB and power from the affected camera or cameras, turn everything
off – all PackshotCreator equipment and
the power leading to each camera – for example if the camera is using a battery
or power adaptor, remove the battery or power adaptor from each camera, wait
then replace it. By removing the battery or power adaptor the camera be ‘let
go’ from the computer port and the Canon software. Then by restarting, everything will be
recognized as new again. Restart everything.
05. Camera settings
In order to make your camera working in perfect harmony with you software, you will have to do some settings that will never change. For All Canon DSLR Cameras, set: 1. "Auto power off" to Off or Disable 2. "Auto rotate" to Off or Disable 3. Move ...
09. "Camera not found"
Problem: Customer's camera was not found. In this case the customer was using a Canon T6i (Canon 750D). The camera’s Wi-Fi feature was turned On, which turned Off all communication with the computer by USB to the camera. Therefore, when the camera ...
18. Mac OS Catalina X Canon X PackshotCreator
Published on 20.01.20 Dear PackshotCreator Users, On December 12th 2019, Canon announced that “With the release of macOS 10.15.2 (Catalina) we have confirmed a USB connection issue with the EDSDK in which the EDSDK is unable to detect a connected ...
25. Failure to Launch – Cannot Detect PackshotCreator Device
Problem: You try to run the PackshotCreator program on a Mac OS High Sierra, Mojave, or Catalina computer and get athe following message “A PackshotCreator device must be connected and turned On in order to launch the software.(1).” You are then ...
14. Focus Rectangle does not appear
Problem: Cannot Zoom in the Preview – zoom contents of the focus ring – the Focus Rectangle does not appear. (Customer is using a 5D mark III with a 24-70mm lens) on Windows 10). Cause of problem: Wrong Camera Setting. The camera defaults to the ...